Return and refund policy
Return and Refund Policy
Returns
We accept return requests within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging when possible.
To initiate a return, please contact us at:
Please provide your order number and the reason for your request.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If your request is approved, the refund will be processed to the original method of payment within a few business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrectly received items.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with photos of the affected product.
We will find an appropriate solution, including a replacement or refund if necessary.
Order Cancellation
Cancellation requests can be accepted within 24 hours of the order if it has not yet been processed or shipped.
Once the order has been shipped, it can no longer be canceled and must follow the usual return procedure.
Contact
For any questions regarding our return and refund policy, please contact us at:
Kalibloo™