FAQ

📋 Questions about your order

❌ Can I cancel my order?

Cancellation is possible within 24 hours of your purchase, provided your order has not yet been shipped.

If your order has already been shipped, cancellation will no longer be possible. However, you can request a return after receiving your package.

🚚 How do I track my order?

As soon as your order is shipped, you will receive an email containing your tracking number.

You can track your order at any time on our tracking page.

📅 When will I receive my order?

Delivery times are generally 5 to 10 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

📦 My package is marked as delivered, but I haven't received it.

We recommend checking with your neighbors, concierge, or local post office.

If you still cannot find your package, please contact us at: zeynabusiness94@gmail.com

We will do our best to help you.

📦 An item is missing from my order.

Some orders may be shipped in multiple packages.

If all your items have not arrived at the same time, please allow a few extra days.

🔄 Returns and refunds

📦 How do I return my order?

• Your order number
• The reason for your request

Our team will respond to you as soon as possible.

💰 When will I receive my refund?

Once your return is received and inspected, your refund will be processed within a few business days.

You will receive an email confirmation once the refund has been issued.

🔄 Can I exchange an item?

We do not offer direct exchanges.

If you would like a different item, you can return it according to our return policy and then place a new order.

Kalibloo™

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